1. Who we are
Narralux Audio Ltd ("Narralux", "we", "us", "our") is the data controller responsible for the personal data we collect and process. We are a private limited company registered in England and Wales, with our registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. You can contact us at hello@narraluxaudio.com or by telephone on +44 7576 533796.
2. The personal data we collect
We collect and process the following categories of personal data:
- Contact data: name, email address, telephone number, company or imprint name, and postal address (where you provide it).
- Project data: information you share about your project, including manuscript content, voice-over briefs, and platform metadata.
- Transaction data: invoicing details, payment references, and records of services provided. Payment card details are processed directly by our payment processors and are not stored on our systems.
- Correspondence data: emails, contact form submissions, and notes from telephone or video calls.
- Technical data: limited technical information about your visit to our website, such as IP address, browser type, device type, and pages visited. We use this for security, analytics, and to improve the site.
3. How we use your personal data
We process your personal data for the following purposes and on the following legal bases under the UK General Data Protection Regulation:
- To respond to your enquiry and provide a quote (legal basis: legitimate interests and, where applicable, steps prior to entering into a contract).
- To perform the services you have engaged us to provide (legal basis: performance of a contract).
- To send invoices, accept payment, and manage our financial records (legal basis: performance of a contract and compliance with our legal obligations, including HMRC record-keeping).
- To manage our business and improve our services (legal basis: legitimate interests).
- To send you service updates or marketing communications, where you have asked us to or where we are otherwise permitted to do so (legal basis: consent or legitimate interests). You can unsubscribe at any time.
- To comply with our legal and regulatory obligations (legal basis: legal obligation).
4. Who we share your personal data with
We do not sell your personal data. We may share it with the following categories of third parties where strictly necessary:
- Narrators, sound engineers, editors, and other production contractors engaged to work on your project, on a need-to-know basis;
- Cloud storage, email, file delivery, accounting, and payment service providers under appropriate contractual safeguards;
- Distribution platforms where you have asked us to assist with publishing or delivery;
- Professional advisers (accountants, auditors, legal counsel) under duties of confidentiality;
- Regulatory authorities, law enforcement, and courts where required by law.
5. International transfers
Some of our service providers are based outside the United Kingdom. Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place, including UK adequacy regulations, standard contractual clauses, or the UK International Data Transfer Agreement, as applicable.
6. How long we keep your personal data
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. We typically retain client and project records for six years after the end of our engagement to comply with our statutory record-keeping obligations.
7. Your rights
Under UK data protection law, you have the right to:
- request access to the personal data we hold about you;
- request correction of inaccurate personal data;
- request erasure of your personal data in certain circumstances;
- object to or restrict our processing of your personal data;
- request the portability of your personal data;
- withdraw your consent at any time, where we rely on consent;
- lodge a complaint with the Information Commissioner's Office (ico.org.uk).
To exercise any of these rights, please contact us at hello@narraluxaudio.com. We aim to respond within 24 hours.
8. Security
We use appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These include encrypted file delivery, access controls, secure cloud storage, and staff confidentiality obligations.
9. Cookies
Our website uses only essential cookies required for the site to function. We do not use third-party tracking or advertising cookies. If we add analytics in future, we will update this policy and seek your consent where required.
10. Children
Our services are not directed at children. We do not knowingly collect personal data from anyone under the age of 16.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the "last updated" date at the top.
12. Contact us
If you have any questions about this policy or how we handle your personal data, please contact us at hello@narraluxaudio.com or write to Narralux Audio Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.