1. About us
Narralux Audio Ltd ("Narralux", "we", "us", "our") is a private limited company registered in England and Wales, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. You can contact us by post at the address above, by email at hello@narraluxaudio.com, or by telephone on +44 7576 533796.
2. These terms
These are the terms and conditions on which we supply audio production, voice-over, manuscript preparation, audio editing, sound engineering, digital publishing support, and related services (the "Services") to you. By instructing us to provide the Services, or by signing or accepting a Statement of Work or quote, you agree to be bound by these terms.
We may amend these terms from time to time. The terms in force at the time you instruct us will apply to your project. The version on this page is the current version.
3. Quotes, orders and contract formation
Each project will be the subject of a written quote or Statement of Work setting out the scope, deliverables, timeline, and fees ("Order"). A binding contract is formed between us when you accept the Order in writing (including by email) and, where applicable, pay the deposit specified in the Order.
Quotes are valid for 30 days from the date of issue unless stated otherwise. Any changes to the scope, deliverables, or schedule after the contract is formed will be agreed in writing and may result in changes to the fees and timeline.
4. Your obligations
You agree to provide us promptly with all materials, instructions, and approvals we reasonably require to perform the Services, including final manuscripts, pronunciation guides, character notes, brand assets, distribution metadata, and platform credentials where relevant.
You warrant that you have all necessary rights, licences, and permissions in any material you supply to us, and that our use of that material in the performance of the Services will not infringe the rights of any third party.
5. Fees and payment
Our fees are set out in the Order. Unless stated otherwise, fees are exclusive of VAT, which (where applicable) will be charged at the prevailing rate.
Unless agreed otherwise in writing, a 50% deposit is payable on signature of the Order, with the balance due on delivery of the final files. For ongoing or multi-instalment projects, payment milestones will be set out in the Order.
Invoices are payable within 14 days of issue. Late payment may attract interest under the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to suspend work on overdue accounts.
Payments may be made by bank transfer, card (where supported), or such other method as we may notify from time to time.
6. Delivery, revisions and acceptance
We will use reasonable endeavours to deliver the Services in accordance with the timeline set out in the Order. Timelines are estimates and not of the essence unless expressly agreed in writing.
The Order will specify the number of rounds of revisions included. Additional revisions, re-records arising from changes you make after approval, or changes outside the agreed scope will be charged at our then-current rates.
You must notify us of any issues with the delivered files within 14 days of delivery. After this period, the files will be deemed accepted.
7. Intellectual property
You retain all rights, title and interest in any underlying manuscript or source material you provide to us. Subject to full payment of all sums due under the Order, we grant you the rights to use the final delivered audio files for the purposes set out in the Order (typically: commercial publication and distribution of an audiobook or voice-over recording).
We retain ownership of our underlying working files, project files, master sessions, and any pre-existing methodology, know-how, software, or templates used in the performance of the Services.
Unless otherwise agreed in writing, we may use the delivered work as a portfolio sample (including audio excerpts and your name as a credit) for our own marketing purposes.
8. Cancellation
If you cancel a project after the Order is signed but before recording or production has commenced, the deposit will be retained to cover scheduling, pre-production, and casting work performed.
If you cancel after recording or production has commenced, you will be invoiced for all work performed up to the date of cancellation plus a reasonable cancellation fee covering booked studio time and narrator commitments.
9. Limitation of liability
Nothing in these terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be lawfully excluded or limited.
Subject to the foregoing, our total liability to you in connection with each Order will not exceed the total fees paid by you for that Order. We will not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of revenue, or loss of anticipated savings.
10. Confidentiality
Each party will treat as confidential all non-public information disclosed by the other party in connection with an Order, and will not disclose it to any third party except as required by law or as reasonably necessary to perform the Services.
11. Data protection
We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
12. Force majeure
Neither party will be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to acts of God, war, civil unrest, government action, strikes, epidemics, equipment failure, or interruption of utilities or communications.
13. Governing law and jurisdiction
These terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute, subject to your statutory rights as a consumer.
14. Contact
If you have any questions about these terms, please contact us at hello@narraluxaudio.com or write to us at Narralux Audio Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.